Service |
Customer Service the Viking Sport Cruisers Way |
At Viking Sport Cruisers, customer service and product support are our foremost priority. We begin by meeting personally with every Viking Sport Cruiser owner shortly after delivery to ensure that their expectations are being met and to establish a relationship that can be relied upon for support during the entire ownership experience. We maintain a large parts inventory and have service staff and facilities available throughout North America to meet the needs of our customers. An extensive dealer service and parts network in the United States and around the world stands ready to respond when needed. Viking Sport Cruisers dealers are carefully selected for their service capability and for a proven track record of positively supporting the customer. Our dealers enjoy an excellent reputation for customer support, and have an intimate knowledge of the product.
In addition to our expansive dealer service network, our factory owned and operated service centers in New Gretna, New Jersey and Riviera Beach, Florida provide state-of-the-art facilities staffed with experienced mechanical technicians, electricians, fiberglass repair technicians, carpenters, welders, installers and fabricators in an effort to provide the best service possible to our Viking Sport Cruisers family. As part of this, each facility features a dedicated mobile customer service support team to provide additional support when needed.
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To further ensure service is provided promptly and efficiently, each yacht has a components parts record so a replacement part can be delivered quickly when needed. A rigorous warranty tracking program minimizes recurring problems while improving product reliability to ensure that customers’ needs are met more quickly and only the finest quality components are used. In addition, the established, long-standing vendor relationships of Viking Sport Cruisers aid in obtaining efficient service and parts for customers and support for dealers.
As our Viking Sport Cruiser family grows, we remain focused on our goal of providing quality support when needed to enhance the value of the yacht ownership experience.
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